The Finding Home Blog
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A few weeks ago, on a Facebook group I joined, someone posed a question about whether or not (and when) they could expect the Long-Term Care Action Line – an Ontario Ministry of Health and Long-Term Care (MOHLTC) service – to respond to their concerns. I noted that Action Line is supposed to respond to non-urgent complaints within two business days. I can’t say how often the Action Line meets this target, but from the replies to the initial post and based on a follow-up report of the Auditor General (Long-term care home quality inspection program), it seems there is a backlog of issues related to long-term care home complaints and critical incidents requiring inspections: as of April 2017, the backlog had increased by 20% to about 3,370 over the prior two years.
About the author
Teresa Schnurr felt called to open Home Once Again while searching for long-term care for her mother, then for a retirement home for her mother-in-law. Teresa's background in long-term care research helped a great deal but she realized through these searches that most people faced with such tasks had little background knowledge to guide them through their many choices, rules and regulations.